Privacy Policy

This Privacy Policy describes how Shariel's Lashes (“we,” “us,” or “our”), operated by Dominique Leftwich as a sole proprietorship in Charlotte, North Carolina, collects, uses, and discloses your personal information when you visit, use, or make a purchase from sharielslashes.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

Information You Provide Directly to Us

• Contact details: name, email address, phone number, shipping address, billing address.
• Order information: items purchased, quantities, payment confirmation, order history.
• Customer support information: messages you send us via email, contact forms, or social media.
• Marketing preferences: when you sign up for our email list (e.g., via popup, footer form, or post-purchase).

Information Collected Automatically

• Device and usage information: IP address, browser type, operating system, pages visited, time spent on pages, referring URLs.
• Cookies and similar technologies: see our Cookie Policy for details.

Information from Third Parties

• Payment processors: our payment processor (currently Stripe) collects and processes payment information on our behalf. We never see or store your full card number — only confirmation of a successful charge and the last 4 digits.
• Email delivery providers: our email service (currently Resend) handles transactional and marketing email delivery, including unsubscribe management.
• Analytics providers: our analytics provider (currently Vercel Analytics) collects aggregate, anonymized site usage data.

How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide the Services: process orders, ship products, send order confirmations, respond to customer support inquiries, manage your account.
• To market our products: send you marketing communications about new products, promotions, and brand updates (only if you have opted in — you can unsubscribe at any time).
• For security and fraud prevention: detect, prevent, and respond to fraud, abuse, security risks, and technical issues.
• For analytics: understand how users interact with our Site so we can improve it.
• To comply with legal obligations: tax filings, regulatory requirements, valid legal requests.

How We Disclose Personal Information

We share your personal information with the following categories of third parties:

• Service providers performing payment processing, email delivery, website hosting, analytics, shipping, and email hosting on our behalf. These providers are contractually bound to use your information only for the purposes we direct, and are required to maintain reasonable security measures. The specific providers we work with may change over time; please contact us at hello@sharielslashes.com for the current list.
• Legal compliance: we may disclose information when required by law, subpoena, court order, or to protect our rights, property, or safety.
• Business transfers: if Shariel's Lashes is involved in a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

We do not sell your personal information to third parties for monetary or other valuable consideration.

Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

• Right to access: request a copy of the personal information we hold about you.
• Right to delete: request that we delete your personal information.
• Right to correct: request that we correct inaccurate personal information.
• Right to opt out of marketing: unsubscribe from our marketing emails at any time using the link in any email or via our unsubscribe page.
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise any of these rights, email us at hello@sharielslashes.com. We will respond within 30 days (or longer if required by applicable law).

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA). The categories of personal information we collect, the purposes for which we use it, and the third parties with whom we share it are described above. California residents may exercise their rights by emailing hello@sharielslashes.com.

EU/UK Residents (GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and equivalent local laws, including the right to lodge a complaint with your local data protection authority. The legal bases on which we rely to process your personal information include: (a) your consent (e.g., marketing emails), (b) performance of a contract (e.g., processing your order), (c) compliance with legal obligations, and (d) our legitimate interests (e.g., site security, fraud prevention).

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are retained for 7 years for tax and audit purposes. Marketing email subscribers are retained until you unsubscribe.

Security

We implement reasonable security measures to protect your personal information, including encryption in transit (HTTPS/TLS) and at rest, restricted access controls, and regular security reviews. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Children

Our Services are not directed to children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at hello@sharielslashes.com and we will delete it.

Contact

If you have questions about this Privacy Policy or our privacy practices, contact us:

This document is provided for informational purposes and does not constitute legal advice. Consult a qualified attorney for advice specific to your situation.