Return Policy

Why All Sales Are Final

Lashes are personal-care items applied directly to your eye area. Once a lash leaves our hands, we have no way to verify it has been handled or stored hygienically. To protect every customer, we cannot accept returns of opened, used, or worn products.

This is the standard across the lash industry — Ardell, Velour, Lashify, Lilly Lashes, and most premium brands maintain the same policy for the same reason.

What We Will Always Make Right

Hygiene rules don't override fairness. We will issue a refund or replacement (your choice) at no cost to you in any of the following situations:

1. Defective Items

Defects covered include: misaligned or shedding lashes that did not arrive that way (i.e., the issue was present out of the box), inconsistencies with the product photos, or quality issues that prevent normal use.

How to claim: email hello@sharielslashes.com within 7 days of delivery with your order number and a clear photo of the defect.

2. Damaged in Shipping

If your package or product arrives crushed, soaked, opened, or otherwise damaged in transit, we'll replace it.

How to claim: email us within 7 days of delivery with your order number and a photo of both the damaged packaging and the damaged product.

3. Wrong Item Shipped

If we sent you something different from what you ordered, we'll send the right item at no cost. You may keep the incorrect item or, at your option, ship it back at our expense — let us know which you prefer when you contact us.

How to claim: email us within 7 days of delivery with your order number and a photo of what you received.

4. Order Cancelled Before Shipment

If you change your mind, email us as soon as possible at hello@sharielslashes.com. If your order has not yet shipped (typically within 24 hours of placement), we will cancel and issue a full refund. Once a tracking number is generated, the order is considered shipped and our standard policy applies.

Refund Timing

Approved refunds are processed back to your original payment method via Stripe. Most banks post the refund within 5–10 business days, though it can take up to a full billing cycle to appear on your statement.

Lost or Stolen Packages

Once your package is marked “Delivered” by USPS, risk transfers to you. If your tracking shows delivered but you cannot find the package, please:

• Check with neighbors and household members.
• Look for hidden delivery spots (back porch, side gate, mailroom).
• Wait 24–48 hours — packages occasionally get scanned early.
• File a claim with USPS at usps.com/help/missing-mail.

Email us if you need help with a USPS claim — we will do everything we can within USPS's policies. Lost-package replacements are issued at our discretion on a case-by-case basis.

Promotional Discounts

Refunds are issued for the amount you actually paid, including any promotional discount applied at checkout (e.g., if you used a 10%-off code, your refund will reflect the discounted amount you paid).

Chargebacks

Before initiating a chargeback or dispute with your bank, please contact us first at hello@sharielslashes.com. Most issues can be resolved within 24–48 hours. Filing a chargeback before contacting us can delay resolution and may result in your account being flagged for future orders.

Allergic Reactions

If you experience an allergic reaction or irritation, discontinue use immediately and consult a medical professional. While we cannot accept returns of used products, we genuinely care about your wellbeing — please email us so we can document the issue and discuss what we can do.

Contact

This Return Policy does not affect any consumer rights you have under applicable law that cannot be waived by contract.